Store Policies/FAQs
What if we get an incorrect or incomplete address?
If we ship a gift basket to an incorrect address then it
will be returned to us. Unfortunately, FedEx charges us a
flat $15 fee to return the package, which we must in turn
charge you. Once a package with an incorrect or incomplete
address has left the building there is little we can do. On
occasion we can reroute a package to the proper address for
a fee of $15 but this is not always successful. Either way
the package will be returned to us and must be sent back out
for delivery. FedEx does not always call us to tell us that
there is a problem delivering the package and we often do
not find out there is a problem until the package is
returned. In these rare instances, we ask for your patience
and promise in return to do everything in our power to make
sure your gift basket arrives in perfect condition and as
soon as humanly possible.
Are your delivery times guaranteed?
Yes!* Shipments are guaranteed for Ground, 3 Day, 2 Day,
Overnight and Saturday. If our delivery partner misses the
delivery then we will refund the shipping on your gift.
Please know that if the recipient is not home and was unable
to deliver the package, this does not qualify as missing the
delivery. Also, circumstances beyond our control, such as
severe weather, natural disasters and so forth void the
delivery guarantee. We run over 99% on time so trouble with
shipping is a very infrequent event. *Please
note, during the months of November & December delivery
times cannot be guaranteed due to the increase in carrier
volume.
What if the gift is going to a hospital?
If a gift is being shipped to a hospital for a patient, it
is delivered to a receiving area. From there, the hospital
staff brings the package to a patient’s room. This process
could delay the package from being delivered to a recipient
for several hours and, depending on the time of day that it
is initially delivered, the package might not get to the
recipient until the next day. This process is to ensure the
safety and privacy of the patients in the hospital. Please
note: If you select your gift to be delivered on the
weekend, its delivery can be delayed by this process.
What if the gift is going to a college?
If a gift is being shipped to a college, the package is most
often delivered to the Campus Mail Room. This occurs even
when an exact address, complete with door number, is on a
package. This is a security measure most colleges put in
place to ensure the safety of their students. Please note:
If you select your gift to be delivered on the weekend, its
delivery can be delayed by this process.
What if the gift is going to a business?
If a gift is being shipped to a business, FedEx and UPS will
deliver the package to the designated area where they
deliver all other packages to the company. This may be a
receiving area, a welcome desk, or an administrative desk.
Many companies do not allow the delivery drivers to enter an
office in pursuit of a recipient, so once the package has
been signed for, it is the companies’ responsibility to make
sure the gift reaches the correct person.
Can I send a package internationally?
Yes! Visit our International
Gifts page to see the great options available to ship
outside of the United States.
Do recipients have to be present to receive their packages?
For Wine
Gift Baskets and all other gifts that contain alcohol,
yes, and a 21+ signature is required! This policy is
non-negotiable; please do not ask for us to even bend this
rule. For everything else, it is up to the discretion of the
individual FedEx delivery driver. If the package can be
safely left then they are instructed to do so, that way the
recipient will receive their gift on the day it was
intended. If they cannot leave the package in a secure
location (door man building) the driver will have to come
back later, and very often it is on the next day.
How do you pack your gift baskets?
We use state-of-the-art instant foam packaging. Your gift
will NEVER arrive with annoying popcorn and will be out of
the box in seconds. The foam is perfectly formed to the
contents of your gift and will require zero cleanup or
hassle. Look for our competitors to use popcorn, paper,
bubble wrap and other inferior packaging materials that
while they protect the gift in transit, severely hinder the
presentation and diminish the enjoyment of receiving the
gift.
Summer Shipping
During the summer months it becomes necessary to ship chocolate
gift baskets with ice packs to ensure they arrive in
nothing less than pristine condition. They must also be
shipped via FedEx Express and cannot be shipped over the
weekend. We do this to make sure that your gift basket is
perfect when it arrives.
Substitution Policy
For a variety of reasons, we will occasionally run out of a
specific item. While this does not occur often, we reserve
the right to substitute the unavailable item for a different
one of equal or greater value.
Return Policy
Please view our return policy here.
